FAQs
What types of musical instruments do you offer?
What types of musical instruments do you offer?
We offer a variety of musical instruments, including Kalimbas, Steel Tongue Drums, Handpans, Cajóns, Wind Chimes, Kalyre, and Lyre Harps. Each instrument is crafted with precision to deliver exceptional sound quality.
How do I choose the right instrument for me?
How do I choose the right instrument for me?
Choosing the right instrument depends on your musical preferences and skill level. If you’re a beginner, a kalimba or Cajón is a great starting point. For more experienced musicians, you might enjoy the complex tones of a Handpan or steel tongue drum. Feel free to contact us for personalized recommendations.
Do you offer any warranties on your instruments?
Do you offer any warranties on your instruments?
Yes, all our instruments come with a one-year warranty. For more information on what is covered, please see our Warranty Policy
What payment methods do you accept?
What payment methods do you accept?
We currently accept payments via PayPal, which also supports credit card payments through its platform including Visa, MasterCard, American Express, and Discover.
For more details on how to use PayPal to pay by credit card, please visit our Payment Methods
How long will it take to receive my order?
How long will it take to receive my order?
Our goal is to ship orders as quickly as possible. Shipping times vary depending on your location. Once your order is processed, you will receive a tracking number to monitor your delivery. You can find more specific details in our Shipping Policy
Do you ship internationally?
Do you ship internationally?
Yes, we offer international shipping to various countries. Please refer to our Shipping Policy detailed information on shipping times and locations.
What is your return and refund policy？
What is your return and refund policy？
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 15 days of receipt. For detailed information, please refer to our Return&Refund Policy
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information.Please check your e-mail and use the tracking site and tracking number there to trace your order or contact our customer service for more help.
Can I cancel or modify my order after it has been placed?
Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact us as soon as possible at support@hluru.net. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes.
How do I care for and maintain my instrument?
How do I care for and maintain my instrument?
Each instrument requires specific care to maintain its quality. General tips include keeping your instrument in a cool, dry place and avoiding exposure to extreme temperatures and humidity. Regular maintenance, such as cleaning and proper storage, will keep your instrument in top condition.
We provide care instructions with each purchase, and you can find additional tips on our blog.
Do you offer any educational resources or tutorials?
Do you offer any educational resources or tutorials?
Yes, we offer a variety of educational resources, including video tutorials and written guides, to help you learn how to play your instrument. Check out our Blog or Tutorials page for more information.
How can I contact customer service?
How can I contact customer service?
You can reach our customer service team via email at support@hluru.net or by using the live chat feature on our website. We’re here to assist you with any questions or concerns you may have.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and special offers.