We take pride in the quality and craftsmanship of our musical instruments and stand behind our products with a comprehensive warranty. This policy outlines the terms and conditions of our one-year warranty.
1. Warranty Coverage
- Duration: Our musical instruments are covered by a one-year warranty from the date of purchase.
- Scope: This warranty covers any defects in materials or workmanship under normal use and maintenance. It applies to all parts of the instrument, including mechanical and electronic components, provided they have not been altered, misused, or subjected to improper care.
2. What is Covered
- Manufacturing Defects: This includes any defects that may arise from the manufacturing process, such as faulty materials or workmanship.
- Structural Integrity: Issues with the instrument's structure, such as cracks in the body or neck (not due to accidental damage), are covered.
3. What is Not Covered
- Wear and Tear: This warranty does not cover normal wear and tear, including scratches, dents, and finish fading due to regular use.
- Accidental Damage: Damage caused by accidents, misuse, neglect, improper maintenance, or exposure to extreme conditions (temperature, humidity, etc.) is not covered.
- Unauthorized Repairs or Modifications: Any repair or modification made by someone other than an authorized service provider will void the warranty.
- Consumable Parts: Strings, drum skins, and other consumable parts are not covered under this warranty.
4. Warranty Claims Process
- Contact Us: If you believe your instrument has a defect covered by this warranty, please contact our customer service team at support@hluru.net with your proof of purchase, a detailed description of the issue, and photos or videos if applicable.
- Evaluation: Our team will evaluate your claim and may request further information or ask you to ship the instrument to us for inspection.
- Repair or Replacement: If your warranty claim is approved, we will either repair the defective part, replace the instrument, or provide a replacement part, depending on the nature of the issue. The decision will be at our discretion based on the assessment.
- Shipping Costs: If the warranty claim is approved, we will cover the shipping costs for returning the repaired or replaced item to you. However, you are responsible for shipping the instrument to us for evaluation.
5. Exclusions and Limitations
- Transferability: This warranty is valid only for the original purchaser and is not transferable to subsequent owners.
- Geographical Limitations: This warranty applies to products purchased directly from our website.
- Proof of Purchase: A valid proof of purchase is required to make a warranty claim. Please retain your receipt or order confirmation for future reference.
6. Warranty Repairs
- Authorized Service Centers: Repairs under this warranty must be performed by an authorized service center or technician. Unauthorized repairs or attempts to repair the instrument yourself will void this warranty.
- Repair Turnaround Time: We aim to complete warranty repairs as quickly as possible. However, the time required for repairs may vary depending on the nature of the issue and availability of parts.
7. Limitation of Liability
- No Other Warranties: This warranty is the sole and exclusive warranty offered by our company. Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this express warranty.
- No Liability for Indirect Damages: We shall not be liable for any incidental, consequential, or special damages arising from the use of our products, including but not limited to loss of use, inconvenience, or loss of profits.
8. Contact Information
For any questions or to initiate a warranty claim, please contact us at: support@hluru.net